Unexpected for you and her both, Doctor. After all, she's almost certain that it's her late father standing in front of her. She steps back, but she's beaming, and those are definitely slight tears welling in her eyes. It's making it harder to discern details in the face in front of her, but she's just out of it enough for the facial features to blur and blend into what she wants to see, anyway.

"What are you talking about, it's me, it's Anna."

Never mind the fact that he's too young, that they look nothing alike. She's just irrational enough, just burdened enough by her guilt, and just helpless enough that she's seeing the faces of her parents anywhere. This poor stranger, all he's done to earn this is be in the wrong place at the wrong time, and now he has a rather overemotional, fallen angel weighed down by the deaths of her parents to deal with.

"I'm so sorry, Dad, I didn't mean for any of this to happen. I didn't think they would come for you and Mom, I swear."